Table of Contents
Control Room Software Integration
Connect TetherX to your Alarm Receiving Centre (ARC) for professional 24/7 monitoring with video verification and rapid response.
Why Integrate?
| Benefit | Description |
|---|---|
| Secure Communication | All communication is encrypted. No need to keep firmware up to date or expose local networks to external threats. See our Security Whitepaper. |
| Easy Setup | Enter SMTP line handler details once within TetherX - not per camera or per recorder. |
| No Port Forwarding | No need to work with local IT teams to open ports. No risk of future network changes breaking the setup. |
| No Static IP Required | Works with cellular/4G/5G connections and corporate networks with strict IT policies. |
| Reliable Setup | Replace a camera or recorder, reset a router, or make network changes - everything keeps working. |
| Reliable Signalling | Alarms are never silently dropped. If an alarm cannot be reported, a health alert is raised. |
| Better Alerts | TetherX generates more and higher quality images for operators and improved Calipsa accuracy. |
| More Alerts | Detect unplugged network devices, plus various health checks and reports. |
| Better Device Compatibility | Highest quality data regardless of manufacturer, model, or firmware - even with devices not directly compatible with your alarm monitoring software. |
Supported Platforms
TetherX integrates with leading ARC software:
- IMMIX - Video verification and alarm management
- Sentinel - Central station automation
- CONXTD - Video surveillance and alarm receiving
- HikCentral - Hikvision's central management platform
TetherX uses an email integration (Generic Video Interface for live view, Generic Line Interface for alerts with snapshots). Operators can view live video directly within their monitoring software and access TetherX without port forwarding or VPNs.
Setup Process
Your ARC must first configure their software to receive email events (setting up a line handler). Once complete, follow these steps:
-
Click Edit on the site you want to configure
Select the ARC Integration tab
Tick Enable Integration and enter the details provided by your ARC
- Email: ARC email address (IMMIX, Sentinel, CONXTD, or HikCentral)
- SiteID: Unique site identifier for the ARC
- Mail Server: SMTP server hostname (if using custom settings)
- Port: As specified by your ARC (typically 25, 465, or 587)
- Username/Password: SMTP credentials if required
Click Update Site
Once saved, all Machine Learning (Calipsa/DeepAlert), Analytics (object unattended), and VMD Events are sent to the alarm receiving centre with pre/post capture snapshots.
Adding Live Video
TetherX provides MJPEG URLs that can be added directly into your ARC software for live viewing.
- Go to the Control Rooms page
- Copy the MJPEG URL for each camera
- Add the URL to your control room software configuration
CONXTD Integration
TetherX and CONXTD are deeply integrated. TetherX can report alarm panel events to CONXTD, and CONXTD can show live view and recorded video surveillance directly inside the CONXTD platform.
Connecting Alarm Panels to CONXTD
- Click the Edit icon (pen) next to your alarm
- Tick Enable CONXTD and enter your CONXTD Site ID
- Click Update Alarm to save
Once enabled, alarm panel events from this alarm are automatically sent to CONXTD.
Related Articles
- Definitions - Event types and terminology
- How to Enable ONVIF - ONVIF camera setup
- Tunnelling to Network Devices - Remote access to on-site devices
Referenced in: