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Factory Reset

When to Factory Reset

Factory reset is recommended when:

• Relocating hardware - Moving a TetherBox to a different site or customer
• Decommissioning - Removing a TetherBox from service permanently
• Starting fresh - Clearing all configuration to begin setup again
• Reducing report clutter - Removing offline units you no longer manage from your Health Report

When NOT to Factory Reset

If you simply want to stop a TetherBox from recording without deleting its data, mark it as Inactive instead.

Disabling a TetherBox

1. Go to Admin → TetherBoxes

1. Click on the TetherBox you want to disable

1. Scroll to the Settings section and untick the Active? checkbox

1. Click Update Tetherbox to save

What Happens When Disabled

When you mark a TetherBox as inactive:

• Recording stops - No new recordings are saved
• Data is preserved - All existing recordings, cameras, and configuration remain intact
• Hidden from lists - The TetherBox won't appear in most lists by default
• No health alerts - You won't receive offline alerts for this unit
• Billing continues - Any active subscriptions remain active until cancelled

Viewing Disabled TetherBoxes

Disabled TetherBoxes are hidden by default. To view them:

1. Go to Admin → TetherBoxes
2. Use the Active TetherBox filter in the sidebar
3. Select All or Disabled to show inactive units

Re-enabling a TetherBox

To re-enable a disabled TetherBox:

1. Find it using the Disabled filter
2. Click to open the TetherBox
3. Tick the Active? checkbox
4. Click Update Tetherbox

How to Factory Reset

1. Go to TetherBoxes and select the unit you want to reset
2. Scroll to the bottom of the TetherBox page
3. Click Factory Reset
4. Press and hold the confirmation button for 5 seconds
5. Select a reason from the dropdown (e.g., Customer Request)
6. Enter your email and password to confirm
7. Click Factory Reset

The TetherBox will be wiped and return to its initial state, ready for reactivation on any timeline.