Troubleshooting Kit

This is the equipment you need to troubleshoot a TetherBox effectively. Ensure you have everything before going on site to avoid multiple trips.

Essential Tools and Equipment

Display and Input

• HDMI Monitor – For direct console access to TetherBox
• HDMI Adapters – Required by some units:
  • HDMI to MiniDisplayPort
  • HDMI to MiniHDMI
  • HDMI to DVI
• USB Keyboard – For TetherBox console access

Network and Connectivity

• Laptop – With Ethernet port or USB Ethernet adapter
• Ethernet Cables – 2-3 spare Cat5e/Cat6 cables in various lengths (0.5m, 2m, 5m)
• Cable Tester – For verifying cable integrity
• PoE Tester – To verify PoE switch output

Hand Tools

• Philips Screwdriver – For opening TetherBox units
• Flathead Screwdriver – For terminal blocks
• Wire Cutters/Strippers – For cable repairs
• Crimping Tool – For making/repairing Ethernet cables
• RJ45 Connectors – Spare connectors for cable repairs
• Multimeter – For testing power supplies and connections

Diagnostic Software

• IP Scanner App – For discovering devices on network (e.g., Fing, Advanced IP Scanner)
• ONVIF Device Manager – For testing camera ONVIF compatibility
• VLC Media Player – For Testing with VLC
• Manufacturer Camera Tools – Dahua ConfigTool, Hikvision SADP, etc.

Spare Components

Having spare components can prevent multiple site visits when hardware issues are discovered.

Power Supplies

• TetherBox (USB-C): 5V, minimum 2.5A
• TetherBox Pico: 19V minimum 3.43A (older units: 12V, minimum 2.5A)
• TetherBox Giga: 19V minimum 4.74A

Storage Drives

• TetherBox: MicroSD 64GB (or larger) with pre-loaded software
• TetherBox Pico/Giga: 2.5" SSD 120GB (or larger) with pre-loaded software

Network Equipment

• Spare PoE Switch – 8-port recommended
• PoE Injector – For testing individual Cameras
• USB to Ethernet Adapter – For laptops without Ethernet ports

Optional but Recommended

• Spare TetherBox Unit – For critical installations or quick replacements
• Portable Router – For creating isolated test networks
• 4G/5G Mobile Hotspot – For testing Internet connectivity issues
• USB Drive – For transferring logs and configuration files
• Label Maker – For proper cable management and documentation

Pre-Site Preparation

Before leaving for site:

1. Verify TetherBoxes activation in the platform
2. Check Cameras credentials are documented
3. Review site network topology if available
4. Charge all devices (laptop, mobile, tools)
5. Test spare components to ensure they're working

Related Resources

• TetherBox Went Offline – Diagnostic steps for offline units
• TetherBox Troubleshooting – General troubleshooting guide
• Pre-Flight Checklist – Installation requirements
• Tunnelling to Network Devices – Remote access for diagnostics